In partnership with
ICEonQ Emergency Care · Part of the Health onQ ecosystem

A guard that can
speak when you can’t

Every standard Snugfit mouthguard carries an ICE onQ emergency QR code, part of the Health onQ ecosystem. One scan shows the critical medical information uploaded by you, to first responders.

Book A Fitting How It Works Terms & Conditions
On every standard guard Any phone camera No app

How It Works

Your emergency information, connected to your mouthguard in three simple steps.

01

On your mouthguard

Every standard Snugfit mouthguard includes an ICE onQ QR code, together with your name and the Snugfit logo.

02

Scan to connect

When you receive your mouthguard, scan the QR code and follow the steps to add your medical information and emergency contacts.

03

Help when it counts

In an emergency, the person assisting you can scan the code with a phone camera to view the emergency information you’ve added. No app download is needed to scan and view it.

ICE onQ Emergency Care, powered by the Health onQ ecosystem: a phone showing critical medical alerts and emergency contacts, beside a helmet carrying an ICE onQ QR code sticker.

This Is ICE onQ

ICE onQ — Emergency Care is the in-case-of-emergency product in the Health onQ ecosystem. Behind the code is a single screen: critical medical alerts, emergency contacts, and the essential details someone needs in the first minute.

It is built and run by Health onQ, whose ecosystem lets people own their health records and choose exactly who sees them. Snugfit’s part is simple — we put the code where an athlete will always have it.

ScanAccessInformSave lives

More Than A
Dental Guarantee

The guard protects the teeth. The code protects the athlete — which makes it the rare piece of kit that is also a healthcare decision.

Critical medical informationConditions, allergies and the medication that must not be missed.
Emergency contactsThe right person first, reachable by call, WhatsApp or SMS in one tap.
Essential detailsName, date of birth, blood type — the facts a responder asks for first.
Kept current by youUpdate the profile any time by scanning the code you own or from your Health onQ profile.

In one place, on them, every time they play — for the moment a child or athlete cannot answer for themselves.

A hand holding a phone showing an ICE onQ emergency profile: critical medical alerts and emergency contacts.

The Health onQ ecosystem

One Profile,
One Ecosystem

ICE onQ is one part of something larger. Health onQ is a patient-authorised healthcare ecosystem where you collect and own your health records, build a Care Circle of practitioners you trust, and decide who can access your information.

Your Health onQ profile also supports ICE onQ. In an emergency, scanning your code reveals the medical information and emergency contacts you’ve chosen to share through ICE onQ. One connected profile supports your everyday care and helps others assist you when it matters most.

Health onQ: no one is more interested in your health than you. A phone showing the Health onQ profile with medications, records, treatments, Care Circle and dependants.
01
Health onQ Your health profile

Collect, organise and manage your health records in one secure place — medications, records, treatments, dependants and your Care Circle. Your information stays yours, and sharing is a toggle you control.

02
ICE onQ Emergency care On your guard

In-case-of-emergency access. A QR code — on a mouthguard, a helmet, a bag — that shows critical medical alerts and emergency contacts to whoever scans it, without a login and without an app.

03
Care onQ The practitioner app

Gives practitioners a list of the patients who have trusted them with access to their healthcare information — so care is given with the broader picture in view, not half of it.

04
Practice onQ Connected practices

Where a practice runs on Practice onQ, treatments administered can appear automatically in the patient’s Health onQ treatment history — each entry attributed to the practitioner who made it.

05
Fusion onQ The app it lives in

Health onQ is delivered through the Fusion onQ app. Download Fusion onQ, sign up, and the Health onQ medical profile is created for you automatically.

Visit Health onQ
Fusion onQ — App Store Fusion onQ — Google Play

Terms & Conditions

The ICE onQ emergency QR code is a health feature, so its limits are worth reading rather than burying.

What is included

The ICE onQ emergency QR code is carried on the Standard Sports Mouthguard only, where it is included in the advertised price. It is not available on orthodontic guards, biteplates, retainers or bleaching trays, and cannot be added to them as an extra.

Activation is required

Scan the QR code on your mouthguard and follow the steps to connect it to your ICE onQ profile. If you don’t already have a profile, you’ll be guided through creating one and adding your emergency information. Until the code is connected, it will not display your emergency information.

Records are only as current as you keep them

Neither Snugfit Mouth Guards nor ICE onQ is liable for out-of-date health information displayed when the QR code is scanned. Keeping the profile accurate and up to date is the responsibility of the customer or guardian.

Scanning needs a connection

The code opens a web page, so the phone doing the scanning needs mobile data or Wi-Fi to load the health records. Snugfit cannot guarantee network coverage at any venue or field.

Not a medical device, and not emergency services

The QR code provides information only. It does not diagnose, treat or monitor, it does not summon help, and it is not a substitute for calling emergency services or for the judgement of a qualified medical professional.

Anyone who scans it can read it

The purpose of the code is that a stranger can read it in an emergency, so it opens without a login. By activating a profile you consent to the information on it being shown to any person who scans the code.

Health information is held by ICE onQ

The health profile is collected, stored and processed by ICE onQ within the Health onQ ecosystem, under Health onQ’s own terms, privacy policy and POPIA obligations. Snugfit Mouth Guards does not store, access or process the medical information behind the code.

Wear, damage and legibility

The code is applied to a mouthguard that lives in a gum shield box and a kit bag. Damage, heavy wear or modification may make it unreadable. A guard whose code can no longer be scanned is replaced on the same terms as any other replacement guard, at the standard price.

Availability of the service

The scanning service depends on the ICE onQ platform remaining available. Snugfit Mouth Guards cannot warrant continuous availability of a third-party service, and the mouthguard itself is unaffected by any interruption to it.

Consent for minors

Where the athlete is under 18, the profile must be created and maintained by a parent or legal guardian, who consents on the child’s behalf to the information being displayed when the code is scanned.

These terms apply in addition to Snugfit Mouth Guards’ standard terms of sale, and alongside the terms and privacy policy of Health onQ, which govern the health profile itself. Questions? Talk to us.

Included On Every
Standard Mouthguard

Same guard, same fitting, same craftsmanship — now carrying something worth scanning.

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